Test the headphones with an alternate micro USB. Audrey will say “Pairing” and the LED light will flash red and blue, signaling pairing mode. Audrey will say “Welcome to Trekz Air.” Continue holding the volume+ button.

If you continue to be unable to power on your headphones, and you're still within two years since purchase, please file a warranty claim here.Ĭonfirm that you are beginning with your headphones powered off, and then pressing and holding the volume+ button for 5-7 seconds. The headband on my headphones is peeling.Ĭonfirm that you are pressing and holding the volume+ button, which acts as the power button on Trekz Air, for 3-5 seconds. My headphone mic is making my voice garbled. My headphone mic isn’t picking up my voice. My headphone mic is picking up too much ambient noise. My headphones only have sound on one side. My headphones keep disconnecting from my devices. My headphones turn themselves off without being prompted. This article covers the following topics:

Microphone not showing up